AI to human handoff
Lynor hands a conversation to a person when human judgment is the right next step, with the context needed to take over well.
When handoff happens
A handoff can be appropriate for a sensitive request, a high-value opportunity, an exception or a subject that should be handled by a person. Conditions are defined with the business during setup.
What the person receives
The transfer can carry the request, qualification details, summary and outcome of the conversation, so the customer or lead does not need to repeat the exchange.
The timing of a handoff is strategic
Lynor does not need to wait until a conversation fails before involving a person. When the available information shows that a human’s expertise, authority or relationship matters, it can make that person the next appropriate move.
The team receives an opportunity, not raw noise
A good handoff gives the receiving person a clear picture of what happened, what the person needs and why the matter is worth their attention. This helps the team act with judgment instead of spending time reconstructing the conversation.