WhatsApp conversations
WhatsApp is a first-class communication channel in a configured Lynor deployment. The agent can hold, qualify and continue customer and prospect conversations in the same business context.
A conversation channel
Lynor can handle supported inbound WhatsApp conversations and use information collected during them in the active interaction. WhatsApp sits alongside phone and team communications as a continuous channel for the business.
Voice notes and media
Lynor’s public product experience includes WhatsApp voice notes, images and calls as communication surfaces. Available media capabilities are defined during customer setup.
Continuity with a team
When a conversation needs a person, the team can take over with the context available to the deployment. WhatsApp makes the conversation continuous and accessible.
The conversation can develop naturally
WhatsApp gives a person room to ask follow-up questions, share information at their own pace and return to the exchange. Lynor can adapt to what is said in that conversation and continue working toward the appropriate business outcome within the configured setup.
One relationship across channels
When phone, WhatsApp and a team are configured together, the goal is a coherent relationship rather than disconnected messages. The information available to Lynor helps it understand where the person is in the conversation and choose a relevant next move.